Case 3: Digital Workplace Transformation for a Healthcare Provider
Service: IT Service Management | Digital Workplace
Challenge:
A healthcare provider wanted to reduce its reliance on paper-based workflows and transition to a digital workplace. The organization also needed to upgrade its outdated infrastructure, which still ran on Windows 7.
Solution:
The project was executed in phases:
- Phase 1: Upgraded all desktops, laptops, and MacBooks from Windows 7 to Windows 10, ensuring compatibility with new digital workplace tools.
- Phase 2: Installed productivity applications, including Microsoft Teams, OneDrive, and other collaborative software to support the transition to a paperless environment.
- Phase 3: Migrated the organization to Microsoft 365 using the FastTrack Tool, enabling cloud-based collaboration and document management.
Result:
The healthcare provider saw a 30% reduction in paper usage and a significant increase in employee productivity. The migration to Microsoft 365 allowed for seamless remote work and collaboration, preparing the organization for future scalability.